Vishal: Thanks for contacting EA Customer Experience, my name is Vishal. How may I assist you today?
Vishal: Hi!
you: Hello, Vishal, I have a few problems with Battlefield 4.
Vishal: Okay, you no need to worry I am here only to assist you and I will do my best to help you out.
Vishal: Could you please elaborate your issue?
you: So... A month ago I contact EA support to fix one problem(EA did not know that I pre-oredered BF4), the man can't fix a problem, so he said me to contact EA support again after release of first DLC to reseave a code for it.
you: I think the nomber of petition was 10443701, I hope I'm not mistaken.
you: And sorry, my english is really bad. =(
Vishal: No problem
Vishal: May I know your First & Last name Please?
you:
#цензура#Vishal:
#цензура#, could you please provide me your Email address?
you: May you just send me a "verify ownership" message like it was at the last time.
Vishal: Sure, but for that I need to pull up your account using your Email address.
you: Email is
#цензура#Vishal: Are you playing on PS4?
you: Yup
Vishal: Have you pre-ordered the game on PS4?
you: No, PS3. There was no pre-order option for PS4 version in my country.
Vishal: Alright Ilya, thank you for providing requested information & clarification
Vishal: Would you mind holding for a minute or two while I gather some relevant information for you ?
you: No problem.
Vishal: Thank you very much.
Vishal: Thank you for being on hold, I really appreciate your time & patience.
Vishal: I request you to go through this link please
Vishal: http://help.ea.com/article/upgrade-battlefield-4-for-ps4-and-xbox-one
you: And?
Vishal: So, you need to purchase China Rising or Premium on PS4.
you: WOW. OK then, what's about PS3?
Vishal: In upgrade pack China Rising doesn't include.
you: What about PS3?
you: I pre-ordered it for PS3, may I have my code for DLC please?
Vishal: ?
you: This isn't an answer.
Vishal: For PS3?
you: Yes. Dude from case 10443701 said there will be no problem.
Vishal: May I know from where you purchased the game?
you: It all was in the last case. From PSN. And I sent all the proofs back then.
Vishal: But you need to contact your retailer for code because we cannot generate codes for consoles.
you: WOW
you: Is this some kind of joke? If it is, it's not funny at all.
Vishal: I know how annoying this is when all you want is to play and enjoy your game. Had I been in your place, I would have felt the same but trust me if it would be in my hand then I already done this for you without giving a second
Vishal: Thought.
Vishal: Because we are here only for your satisfaction nothing else.
you: And now you using pre-written stories. So nice. >_>
Vishal: As you think.
you: OK, nevermind. It looks like I pre-ordered this "always-in-a alpha-stage-game" for nothing... Next question. When I receive my Veteran Pack?
Vishal: I request you to go through this link please http://help.ea.com/article/battlefield-veteran-battlepack-delay
you: It's a month old message.
Vishal: It is updated one, since there is no more update regarding this.
you: So you can't help me with this too?
Vishal: If I could then I already done this for you.
Vishal: Okay, let me check if I can
Vishal: So some thing for you.
you: Wow...
you: EA support...
you: Wow...
Vishal: As I can see the proof of purchase you provided on last chat is not a legitimate one & was
Vishal: Rejected by our Proof of Purchase verification test tool.
you:
Vishal: So, if you could provide me a valid proof of purchase then I can provide you China Rising code as an exception.
you: "as an exception"?!! Wow! OK, what proofs do you need?
Vishal: You pre-ordered the BF4 on PS3.
you: Yes.
Vishal: Provide me a proof of purchase which states the date along with Game box, manual.
you: I already did this, but... OK.
Vishal: I would appreciate it.
you: Is yhis OK?
Vishal: Let me check it please.
Vishal: Alright
Vishal: Let me give you code for China Rising.
you: So kind of you, thanks.
Vishal: No problem
you: Actually, a lot of problems. >_>
Vishal: Here is the code
#цензура#Vishal: I'm glad that I was able to help you & just to express my admiration, I am going to issue a 15% off discount code for you which you'll receive via email after clicking on End Chat tab.
If you are interested?
you: I don't want to end chat now, thanks.
Vishal: The code can be used till 31 December 2013 to make purchases through Origin with the following exceptions (The code cannot be used to purchase virtual currency, BF3 Premium, BF4 Premium and BF3 Premium Edition, placing pre-orders, third party games, DLC’s, already on sale items and games released within last 30 days.
Vishal: Do you need the 15% off code?
you: No, I do not need a 15% discount for a service I do not use in exechange to leaving EA support alone. No, thanks.
Vishal: Okay
Vishal: Is there anything else that I can assist you with?
you: OK, first problem solved, I hope, next one. Veteran Pack. Please check can you do something or not.
Vishal: Not now it is from DICE.
Vishal: Thank you for contacting EA Customer Experience. Have a great day.
Vishal: Simply, you can click on "End chat" tab to End this Chat session.
you: What?
you: Wait a second.
Vishal: Sure
you: Third problem. Can I somehow delete one of my soldiers in battlelog?
Vishal: No
you: Can you do this?
Vishal: This cannot be done.
you: You can't do this too?
Vishal: No, one in EA can do this.
Vishal: Okay, let me check
Vishal: May I know what soldier you want to unlink?
you: It is RussStarik. PS4 and PS3. The one without activity.
Vishal: So, you want to remove RussStarik from both. Right?
you: Yes. RussStarik. with 3 "s" in it. With 0 activity in game.
you: And yes, from both consoles.
Vishal: Okay, give me a moment please.
Vishal: I would like to tell you that currently specialists are not available. So, I request you to contact us after 3-4 hours * it'll be done instantly.
you: Okey, I'll try to do so.
Vishal: Any more queries?
Vishal: Are we still connected?
you: Нуы
you: Yes
Vishal: Is there anything else that I can assist you with?
you: Free Premium for alpha-testing BF4 for a month already will be nice, but EA will never do this, so... No. I think that's all.
Vishal:
It might be possible after few yearsVishal: Thank you for contacting EA Customer Experience. Have a great day.